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I have had nothing but good things to say about Herrin-Gear from the time I purchased the vehicle. The only negative (and it's not horrible) was that I never received a call to say my vehicle was ready. I had an appt for 7:30, dropped it off, caught the shuttle to work. Around 2:30, I had not heard back so I had to call the service dept to see if my vehicle was ready. The lady that answered the phone was super nice, went to check, called me back and said yes and that the shuttle driver (who was also super nice) would be calling me when he was close (which he did and it wasn't too long after). I guess I figured if I had an appt and it was just for an oil change and tire rotation, it wouldn't be too awful long to service. But everyone is so nice, happy and seems to enjoy their job. I didn't deal with Eric much, only when I dropped it off but never heard from him again.
Herrin Gear is a local car dealership. It is a pretty large facility and they have multiple dealership brands located on one lot. They used to be a great place to find a nice used car years ago as they had a $10,000 and under lot and a $4000 and under lot. They are both no longer there and it is now your typical dealer lot. That is why it's okay to me. But they have eager sales people and decent customer service. Price wise you may still find a deal you just will have to dig for it as with other dealerships.
HG is easy to work with, friendly and helpful. I would say the cost is more than I would like to pay, but ALL Vehicles are too expensive these days, it doesn't matter who you buy from.
I came in and told Cheryl exactly what I was looking for, and she didn't waste my time or try to persuade me to get something different.. She simply greeted me and mentioned a few options and went to get keys so we can begin our search. The dealership had EXACTLY what I was looking for. After speaking with different dealerships and going through the same initial process, others would show me other options or models/brand names instead of what I was looking for. This was not the case with this dealership! Overall I had the perfect experience and Cheryl made this process a breeze! I'd definitely suggest this to friends and family in the future.
The customer Service is great
As always a great experience. Had to wait a while but they were busy. Staff are professional in every respect. And the coffee is good to.
Happy with my car
Andy Bomgardner was my savior I was in a crisis and I needed help he step right in without hesitation , I had no idea what I was going to do or what I needed to do late Friday evening after my fender bender . But Herrin-Gear ( #1 Service Advisor) Andy was very helpful and very nice and I will always be grateful for his gratitude .
It was quick and professional.
Fantastic experience overall. Casey and Frank were both courteous and great to work with during the buying process. I could not have asked for a better experience for me and my family.
they quickly identified the problem with my vehicle, explained my options concerning my extended warranty and repaired the vehicle. The repair time was very short
Easiest place to buy a new vehicle
I've had the pleasure of buying several vehicles from Herrin-Gear Chevrolet and it's always been a relatively easy experience. It's one of the first dealerships I consider when new-car (truck) shopping.
My service advisor Andy do a great job
It was a great experience. Wait time was not long. Mark took care of my concerns. Thank you
I have been a Herrin-Gear Customer for over 20 years, either purchases or services. I purchased a Sierra Truck from another dealer, but because I work in the Jackson area, I took it to Herrin-Gear for my service on check engine light. There was some service done at the other dealer in my home town, but I didn't really trust their service department. I carried it to Herrin-Gear, and they found that, there was a sensor improperly connected, which caused the Engine Light to come on. Herrin-Gear did not make this a bid deal and showed high high level of integrity. They were very honest, and could have very well told a customer, that they needed another sensor, and made up a bill of a couple of hundred dollars. Thanks Mark and your team for being some of the most honest services techs in the area. Please keep up the good work and integrity!!! Honesty OVER profit!!!!! Thanks again and see you all soon.
Excellent bodywork.. however the right window was broken (timer) and I had to wait for them to fix it.. Automatic seat adjustment was making a grinding sound and I had to wait for them to fix it.. All came right in the end, but a simple check before they gave me the car would have found those deficiencies. Several technicians weren’t wearing masks. Brady and Brandy were courteous and helpful and the guy who returned the car was terrific.
My experience with this dealership has been excellent. No complaints. The service was great. Hats off to all of you. My vehicle was repaired on time with no delays.
Goes above and beyond to make things work. Wonderful, friendly people to deal with. Extremely satisfied with professionalism and helpfulness. Would recommend to anyone. No hassle.
Decent staff, better treatment than Gray-Daniels so I guess its safe to say i'll be a Herrin-Gear customer as long as I own a Chevy!
The whole experience was great!
The service department was great, it took a little longer than expected with getting my vehicle back but it was great
Convenient and fast service. They are always friendly and dependable. Technician are knowledgeable in performing the work requested. Waiting room are clean and the wait time is as soon as possible.
For the most part my experiences with this dealership has been satisfactory. Staff is always cordial, services are explained thoroughly and completed timely.
Welcome to Herrin-Gear Chevrolet
Customer Satisfaction Is #1 At Herrin-Gear Chevrolet
Welcome to Herrin-Gear Chevrolet located in Jackson, MS. We are this area's number one volume Chevy dealer, locally owned and operated for over 40 years. We're sure that you'll be impressed with our large selection of Chevrolet vehicles. We'll do our best to provide you the vehicle you are looking for at the price you want. From the highest quality vehicles to service and customer satisfaction, we deliver excellence in every way. Herrin-Gear Chevrolet in Jackson, MS is proud to serve Clinton, Byram and Vicksburg Chevrolet shoppers. We also serve customers from Madison, Florence & Terry.